Support

Questions, problems or feedback? Email us at hello@sabrsoftware.com. Tell us which device you use and what happened, and add a screenshot if you can.

Common questions

Which areas does Route to Open Water cover?

Three areas of South Florida: Palm Beach County from Jupiter Inlet, Broward County, and Miami & Miami Beach down to Coconut Grove. For an address outside those areas, the app tells you it isn't covered yet.

Can I navigate with Route to Open Water or Boat Fit?

No. Both are estimates built from NOAA charts, the federal bridge inventory, tide predictions and listing details, which can be out of date or incomplete. They are not for navigation. Before you buy or head out, check clearances, depths and tides with official charts, tide tables and a licensed marine professional.

How does Boat Fit work?

Add your boat's length, beam, draft and air draft under Profile > My Vessels. On a listing, open Boat Fit to compare your boat with the dock and route details the seller entered. When a detail is missing, Boat Fit marks it as unknown instead of guessing.

Do I need an account?

No. You can browse listings and run route checks without one. You need an account to save homes, add boats, contact sellers and agents, subscribe or list a property.

How do I list a property?

Sign up as a seller or an agent, then tap New Listing on the Home tab. Before a listing goes live, you confirm that you may market the property, that the details are accurate and that the listing follows fair housing laws. Agent listings show the agent's name and brokerage.

Is HarborNest a real estate broker?

No. HarborNest is a technology platform. We don't represent buyers or sellers, and we don't verify listings. Messages sent through HarborNest are not offers or contracts.

Report content or block a user

We have zero tolerance for objectionable content and abusive users.

Report: in the app, open the ••• menu on a listing or in a conversation, choose Report, and pick a reason.
Block: in a conversation, open the ••• menu and choose Block to stop that person contacting you.
Email: you can also send a report to hello@sabrsoftware.com with a link to the listing or a description of the problem.

We review reports and may remove content or accounts that break our Terms of Service. For copyright complaints, see section 13 of the Terms.

Subscriptions

Apple or Google bills subscriptions, and you manage them where you subscribed.

iPhone: open Settings, tap your name, then Subscriptions.
Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions > Subscriptions.

Cancel at least 24 hours before your trial or current period ends to avoid the next charge. Deleting the app or your account does not cancel a subscription. Apple and Google handle refunds.

Delete your account

In the app, go to Profile > Settings > Delete Account. Deletion happens right away. You can also ask by email. See what gets deleted.

Privacy

Read our Privacy Policy to see what we collect, who receives it and how long we keep it.